1. Introduction

This Privacy Policy explains how personal data obtained through the Volari Group website, communication channels and service processes is processed, who it may be shared with, and the rights of data subjects.

By visiting our website, completing contact forms or using our services, you are deemed to have accepted the terms set out in this policy.

2. Data Controller

Under applicable data protection legislation, the data controller is:

3. Personal Data Collected

Within the scope of our services, the following categories of data may be collected:

• Identity and contact information: name, surname, title, email, phone, address
• Company information: company name, tax number, industry, position
• Transaction and service data: quote requests, contract details, project records
• Technical data: IP address, browser type, device information, session logs
• Marketing preferences: newsletter subscription, communication consents

4. Processing Purposes

Your personal data is processed for the following purposes:

• Evaluating and fulfilling your service requests
• Communication, quotation, contract and customer relationship management
• Conducting logistics, trade, technology and consulting operations
• Fulfilling legal obligations
• Website security, performance analysis and user experience improvement
• Marketing and information activities with your consent

5. Legal Basis

Your personal data is processed based on legal grounds under applicable data protection laws, including contract performance, legal obligation, legitimate interest and your explicit consent where required.

6. Data Sharing

Your personal data may be shared with business partners, suppliers, logistics and technology infrastructure providers, legal and financial advisors, and authorized public institutions to the extent required by the service. All transfers are secured through contractual data protection and confidentiality obligations.

7. International Data Transfer

Volari Group operates in Turkey, Germany, Finland, the USA, Russia and other countries. Personal data may be transferred abroad as part of our global operations, with appropriate security measures in compliance with KVKK, GDPR and relevant international regulations.

8. Retention Periods

Your personal data is retained for as long as required by the processing purpose and applicable statutory limitation periods. Data whose retention period has expired is deleted, destroyed or anonymized in accordance with applicable law.

9. Your Rights

Under applicable data protection laws, you have the following rights:

• To learn whether your personal data is being processed
• To request information if your data has been processed
• To learn the purpose of processing and whether data is used accordingly
• To know third parties to whom data is transferred domestically or abroad
• To request correction if data is incomplete or inaccurate
• To request deletion or destruction under conditions set by law
• To object to results arising solely from automated processing
• To claim compensation for damage caused by unlawful processing

You may submit your requests to info@volarigroup.com.

10. Cookies

Our website may use cookies to improve user experience, analyze site traffic and ensure security. You can manage or disable cookies through your browser settings; however, some site features may be limited as a result.

11. Data Security

Volari Group implements technical and administrative security measures to protect personal data against unauthorized access, loss, disclosure or alteration. Cybersecurity, access control, encryption and regular audit processes form the foundation of our data security approach.

12. Contact

For questions about this Privacy Policy or your personal data, please contact us:

13. Policy Updates

This Privacy Policy may be updated in line with legal requirements or operational needs. The current version is always published on our website. Users will be notified of significant changes through appropriate channels.